How do you approach Customer Service?
PracticalTek always treats the needs of our customers with utmost urgency and responsiveness. That has always been our mantra, but we are now taking it one step further. In order to keep our customers aware of the current status of any task, we developed an in-house task system that has many features. Among them, an email system that will notify you regarding status changes. When a task has been started, you will be notified automatically from the developer or consultant who is assigned the task. Not only will you know when we have begun working your need, but you will also know which PTS resource has been assigned your task. Finally, upon task completion, we send you an email to ensure you are fully satisfied with the resolution of the task. Optimal communication regarding our customer’s tasks is an imperative part of our business.