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“We are a growing Engineering and Manufacturing company within the Mail Order Pharmacy industry. About a year ago, we purchased Epicor® 10 as a tool to help us grow the company and link all departments from a system point of view. Epicor® sales presentation provided the proof that these goals would be met with this software. We fortunately found Jim Chance at PTS. He has been working with us over the past quarter, with all of our testing and implementation (go-live) pain points. He has spent many long hours with us onsite, understanding our company and our needs as it relates to Epicor®. He is currently helping us to develop processes, procedures, forms, and BAQ’s for each end user and each department, on an as-needed basis. I have found him and his team to be extremely knowledgeable in all areas within Epicor® – from production to finance – which has made him and his team extremely valuable to our company as we embark on this software implementation. ”

— R/X Automation Solutions, Inc. • Mail Order Pharmacy Industry

“We don’t have a traditional IT department…… I’ve worked with a few different consultants over the last 3 years, after I found PracticalTek (An independent professional services provider), I will always go to them first with a need. They got to my projects in short order, knew exactly what I was talking about most of the time and if they didn’t, it was easy to explain to them what I needed. The rate is better and the work is more efficient than I have found elsewhere. I would highly recommend PracticalTek (An independent professional services provider) to anyone using Epicor®.”

— Dudek & Bock • Steel Manufacturing Industry

Saving the customer money…Customer spent $5K and saved $48k!!!

“On a cold winter Wednesday, I joined a metal fabrication conference in the Cleveland area. We were led to a room covered in brown; the far wall lit up by a projector. As I unpacked my laptop, trusty notepad and pen, I was approached by a man with a jovial smile. The feeling that I should know him welled up inside me. After taking a second glance at my nametag, he said, “we’ve worked together, but we’ve never met face-to-face.” He went on to tell me how years prior we collaborated on a BPM that defaulted the correct shipping address for purchase orders according to the User-ID on the PO. “Before you built that, about once a month, these huge semi-loads would arrive at our office building, over 400 miles away from the factory. It was extremely frustrating, but now we can laugh about it because your BPM has saved us 10’s of thousands of dollars. It hasn’t happened since.” He shook my hand and thanked me, as we remembered working together. Hearing this story made me proud of what I do and where I work.”

— Another happy client • Kadant