Dynamic Metals was in need of system change. Both Culture and Processes needed improvement. Multiple attempts have been made over the last 10 years with our current system to reimplement, upgrade and improve processes with little success. Dynamic was stuck in manual mode and we needed assistance to break the culture and improve processes. We met with PTS to discuss our options. We decided to utilize their services as they are familiar with our current system as well as the system we are in the process of implementing. PTS completed a thorough review of our current state understanding that we want to improve our processes using best practices with the new system. The PTS staff has been knowledgeable, professional and is allowing us to implement with fewer resource hours from our staff. With their assistance and guidance we have garnered enthusiasm throughout the organization for change that otherwise would have been a difficult task. They have ensured with constant communication to mitigate any potential scheduling roadblocks in order to maintain the target schedule. I look forward to completing the implementation and working with PTS on future improvements in our processes. I would certainly recommend PTS for consulting needs.
— Dynamic Metals • Aerospace and Defense Industry
“We have used PTS for several of our Epicor® needs. They have helped with our Epicor® implementation through training of our staff. They have also helped with more technical aspects such as helping us set-up a secondary application server. I have found PTS to be extremely knowledgeable and professional, and quick to help when needed.”
— Seymour Tubing Inc. • Tubing Components Industry
“Imarda has faced several business challenges recently as we have been undergoing significant growth for our i360 product. This growth has resulted in increased manufacturing volumes, and complicated BOM’s (Bill of Materials) and increased billing to be produced from an aging ERP system (Epicor® Vantage 8) that is in need of replacement.
Imarda had done an amount of work with PTS in the past and I contacted Jim from PTS in the hope this company could assist. Jim’s team jumped straight in aware of the challenges we faced. I was able to talk to Jim directly several times which provided a huge amount of comfort and even though the time zones were different I never had any issues reaching him or a member of his team. Their straight forward approach was a relief. The team at PTS assisted in arranging meetings, eliciting the answers from iMarda staff with questions backed up
Their straight forward approach was a relief. The team at PTS assisted in arranging meetings, eliciting the answers from iMarda staff with questions backed up from years of experience in Epicor®. This sped up the business improvement process significantly. Their agile methodology was a perfect fit as we needed to jump between issues often very quickly and due to the nature of our remote staff the timing of such meetings was often at short notice. The functional results that were produced as a result of Jim’s team were a key component in keeping the operations process running within Imarda.
On top of this work, Jim’s team also provided excellent support, as our lack of knowledge with Epicor® due to staff churn again left us challenged with internal support options. Jim’s team dealt with questions ranging from the absolute basics to advanced questions easily and with an air of patience that can only be described as completely forgiving!! In short, I would have no hesitation in recommending PTS.”
— Imarda • Transportation Fleet Industry
