Epicor® 9 Consulting and Services
Though it was superseded by a more recent version of the platform in the spring of 2014, Epicor® 9 remains in use in many manufacturing, warehousing/distribution, oil and gas and other operations. For these organizations, Practical Technology Solutions, LLC (PTS) offers a range of services that can help you run a more streamlined and ultimately more profitable business.
We are an independent IT consulting firm that provides one-on-one Epicor® 9 training and troubleshooting, as well as unbiased advice on whether to stick with your current ERP system or upgrade to Epicor® 10.
Features and Key Benefits
Epicor® 9 is a full-featured enterprise resource planning platform that gives you tools to run a more cost-effective operation, track and manage your supply chain and gain important insights into how your organization is using its financial and human capital. Some key features include:
- A service-oriented architecture that adapts to meet the changing requirements of your business
- Embedded business insight tools that put important information right where you need it, in a format that’s easy to understand
- An intuitive, Web 2.0-based interface that’s simple to navigate and train employees to use properly
- Multi-site management features for sharing information and coordinating operations across disparate locations and business units
Ultimately, it’s an advanced platform that can do a lot for your business. But it has to be implemented and harnessed correctly. PTS has been working with it since its release — our team has achieved 9.05 certification to levels I and II, and has extensive experience with the platform’s basic and advanced modules.
How PTS Can Help
PTS offers individualized attention to each of its clients. Some of the many services we can provide to Epicor® 9 users include:
- Installing the platform and the appropriate patches, updates and service packs you need to run it
- Helping you better understand hardware requirements and purchase the most appropriate equipment for your operation
- Training your team on the various modules and providing technical support as necessary
- Setting up and configuring an app server or OpenEdge database
- Completing performance forensics to keep your system running its best
Epicor® 9 Support
PTS also offers system support. Our knowledgeable consultants understand how to help your organization take full advantage of this robust software package’s multiple functions and features.
More importantly, your consultant knows how to tailor the software to meet the unique requirements of the various work areas and individual business processes within your organization. This enables you to use the software to its full potential and maximize your ROI.
We Can Train Your Users
At PTS, we recognize that any new software implementation comes with a learning curve. Our Epicor® 9 support services include comprehensive training that is customized to the needs of your staff. We can provide effective on-site, remote or online training, or a combination of these methods — whatever is most practical and convenient for your staff and stakeholders.
We also offer a “Train the Trainer” program, which is an excellent way to conduct function-specific training throughout your organization.
Timely System Upgrades/Migration
System upgrades and data migration is an area where many organizations need help. If you need to migrate from an earlier Epicor® 9 version, we can work with you to develop and implement a comprehensive conversion plan that makes the process as simple and seamless as possible. We take a multi-step approach that includes a detailed pre-conversion analysis, database selection, installation and configuration, data migration and even additional staff training as needed.
Regular System Audits/Reviews
Our ongoing Epicor® consulting services include regular reviews of system usage. We can determine any areas that may need improvement and recommend steps you can take to maximize software performance. We can also provide a detailed performance analysis encompassing key areas such as application configuration, network infrastructure, and file optimization.
Upgrading to Epicor® 10
Epicor® 10 introduces a number of features not found on the earlier platform, such as improved mobile support and leaner, more responsive performance. However, upgrading can require a considerable disruption to your workflow, as well as a major investment of both time and money.
As an independent contractor, our goal at PTS is to help you find the right ERP system and keep it working at its best. If it’s possible to refine or streamline the performance of Epicor® 9 to better suit your needs, we won’t recommend upgrading unnecessarily. On the other hand, if there’s a significant advantage to migrating to the new platform, we will make the process as fast and seamless as possible.
Contact Us to Learn More About Our Support Services
Practical Technology Solutions is with you every step of the way. Contact us to learn more about the many ways in which our wide variety of support services can optimize Epicor® 9 software performance throughout your organization.