“We are a growing Engineering and Manufacturing company within the Mail Order Pharmacy industry. About a year ago, we purchased Epicor® 10 as a tool to help us grow the company and link all departments from a system point of view. Epicor® sales presentation provided the proof that these goals would be met with this software. We fortunately found Jim Chance at PTS. He has been working with us over the past quarter, with all of our testing and implementation (go-live) pain points. He has spent many long hours with us onsite, understanding our company and our needs as it relates to Epicor®. He is currently helping us to develop processes, procedures, forms, and BAQ’s for each end user and each department, on an as-needed basis. I have found him and his team to be extremely knowledgeable in all areas within Epicor® – from production to finance – which has made him and his team extremely valuable to our company as we embark on this software implementation. ”
— R/X Automation Solutions, Inc. • Mail Order Pharmacy Industry
Dynamic Metals was in need of system change. Both Culture and Processes needed improvement. Multiple attempts have been made over the last 10 years with our current system to reimplement, upgrade and improve processes with little success. Dynamic was stuck in manual mode and we needed assistance to break the culture and improve processes. We met with PTS to discuss our options. We decided to utilize their services as they are familiar with our current system as well as the system we are in the process of implementing. PTS completed a thorough review of our current state understanding that we want to improve our processes using best practices with the new system. The PTS staff has been knowledgeable, professional and is allowing us to implement with fewer resource hours from our staff. With their assistance and guidance we have garnered enthusiasm throughout the organization for change that otherwise would have been a difficult task. They have ensured with constant communication to mitigate any potential scheduling roadblocks in order to maintain the target schedule. I look forward to completing the implementation and working with PTS on future improvements in our processes. I would certainly recommend PTS for consulting needs.
— Dynamic Metals • Aerospace and Defense Industry
“So far Jim and a group from PTS have come in to do a CRP/training session for two days that was extremely helpful. They have also developed and installed a customized program to assist in automated Order Entry and processing, shipment entry and processing, and have developed customized SSRS reports. They have always addressed our concerns in a timely manner, and are very conscientious about costs, and very detailed in their work.
I definitely recommend PTS as a partner for Epicor® technical services and continue to use them. I only wish I had found them sooner. I will continue to go to them for enhancements, training and consulting as there is no doubt they will help us maximize our investment and minimize our time spent implementing various Epicor® solutions.”
— Unique Sports Products, Inc. • Sporting Goods Industry
